Clinic Policy 2025
Cancellations & Missed Appointments
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​If you are unable to attend your appointment, please reschedule within 12 hours of your appointment time. This will give us time to offer this appointment to other clients in need. Failure to give 12 hours notice will require you to pay a cancellation fee of 50% of the cost of the appointment. Failure to give any notice (no show) will attract a fee of the full cost of the appointment. Note that missed appointments will set you back in your recovery.
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Referrals
The greatest compliment we can receive is the referral of a friend or family member. We look forward to assisting you and trust that your experience here is a positive one.
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Correspondence​
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We will contact your nominated Doctor to inform them of your progress. Your signature below indicates that you give permission to the therapist to exchange information with your Doctor, Allied Health Practitioners, and Medical Specialists. This information will be confidential. I consent to Colab Health Group utilising technology including clinical photography and/or videography when appropriate, with careful storage of my images.
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X-RAYS and Scans
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Our team can obtain your recent Radiology scan results. Please inform us if you have had nay imagining completed that may be relevant to your appointment. Your signature below gives consent for Colab Health Group to obtain your scan results.
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Treatment Consent
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Physiotherapy and Exercise Physiology is an effect and safe form of treatment however like any treatment there are benefits and risks. Our clinicians will appropriately inform you of the risks and benefits involved so that you can make decisions relating to your treatment. You may consent or refuse any treatment for any reason.
There is a slight chance that Physiotherapy and Exercise can cause injury to structures of the body including bones, muscles, nerves, ligaments, discs, arteries. Treatment can also occasionally cause local swelling, bruising or transient increases in pain. Skin allergies to cream, tape or needles are also possible.
Exposing the injured body part for assessment and treatment is also recommended. Please inform your treating therapist if you feel uncomfortable at any time as alternative methods can be used. Please contact your treating practitioner immediately if you experience any adverse reactions during or post treatment or exercise. It is important that you attend follow-up appointments as this will ultimately help you achieve your desired outcomes sooner. ​​
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Media Consent
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For Colab Health Group’s publicity including marketing, advertising, website content, or social media platforms (e.g. Instagram or Facebook) - we may request to use your name, photo, or video of you performing exercises. Providing media consent is completely optional and may be withdrawn at any time.